Nest and Sole – Delivery, Return & Exchange Policy
At Nest and Sole, customer satisfaction, trust, and a secure shopping experience are our highest priorities.
🚚 Delivery Policy
Inside Dhaka
- Orders are usually delivered within 24–72 hours.
Outside Dhaka
- Orders are usually delivered within 2–5 business days.
- Remote locations may require up to 7 business days.
Important Information
- Delivery times may be affected by natural disasters, adverse weather conditions, transportation issues, or national emergencies.
- Customers will be informed if any unexpected delay occurs.
Package Inspection
- According to courier partner policies, customers may check the product’s color, size, and visible condition before accepting delivery.
🔄 Return & Exchange Policy
Return & Exchange Period
- Customers may request a return or exchange within 7 days of receiving the product.
Eligible Reasons for Return or Exchange
✅ Wrong product delivered
✅ Wrong size or color delivered
✅ Damaged product received
✅ Significant mismatch between the product and website description/images
✅ Manufacturing defects
👕 Special Policy for Fashion, Clothing & Footwear
- One size exchange is allowed within 7 days.
- Products must be unused and returned in their original packaging.
- Applicable delivery charges may apply for exchanges.
💎 Nest and Sole Trust Guarantee
If a customer receives a counterfeit, fake, or non-authentic product, they will receive:
✅ 100% refund
✅ Free return shipping
✅ Additional ৳100 Wallet Credit
“Your trust is our greatest asset.”
❌ Non-Returnable Items
- Used or washed products
- Customized or made-to-order products
- Opened or used personal care items
- Products damaged due to customer negligence
⭐ Our Commitment
✔️ Easy 7-day return policy
✔️ Authentic product guarantee
✔️ Free return for seller-related mistakes
✔️ Safe and reliable shopping experience
✔️ Customer trust and satisfaction come first
Nest and Sole
“Shop with Confidence.